Support

Support

Tell us what happened and we will get back to you. We read every message.

Soft 3D illustration of chat bubbles, a lifebuoy and a phone with a heart

What do you need help with?

Pick a game or app and we will preselect it in the form.

Quick answers

How do I restore my purchases?

Purchases are handled by Google Play and the App Store. Open the game or app on a device signed in to the same store account and use its restore option, where available. If something is still missing, open a ticket and tell us which title and store you used.

How can I reach you?

Use the ticket form on this page. Pick the game or app, describe what happened and send it.

How long does a reply take?

We answer as soon as possible, in the order messages arrive. The more detail you give (device, what you tapped, what you expected), the faster we can help.

How do I delete my data?

Our privacy policy explains what we keep and how to ask for removal. You can also open a ticket here, choose Suyga account as the topic and tell us what you would like deleted.

Read the privacy policy

How do I view my ticket?

After you send a message we email you a private link. Open it to read our replies and answer. Keep that link private, and check your spam folder if it does not arrive.

Open a support ticket

Tell us what happened and we will get back to you. We read every message. After you send it, we email you a private link to follow the conversation.

What happens after you send it

  1. You send the form

    Pick the game or app and describe the problem.

  2. You get a private link

    We email you a link to your ticket, so keep it to yourself.

  3. We reply there

    Read our answer and reply on the same page whenever you like.

Suyga account

Your Suyga account stays here: sign in to manage your profile and security settings.